Testimonials & Reviews

5/5

Southwestern Medical Associates

Family Practice & Endocrinologists located in Orchard Park, NY

2 total reviews

Southwestern Medical Associates always appreciates feedback from our valued patients. To date, we’re thrilled to have collected 2 reviews with an average rating of 5 out of 5 stars. Please read what others are saying about Southwestern Medical Associates below, and as always, we would love to collect your feedback.

Elizabeth D.
Submitted 03/06/20
Lori is the best doctor I’ve seen in a long time.. she is very compassionate and takes her time to explain things.. it’s very unfortunate that I’m dealing with many health issues to have the office manager Noreen insult my intelligence..and dismiss me as a patient over what she says I owe 235.00.... I have been a patient here for over 15 yrs and because Noreen the so called office manager did not submit to the insurance the right paperwork I get dismissed... then when I was at my last appt was never told I owed anything which I swore on my mothers grave was never told and for her to tell me over the phone that she heard Lisa ask me for money and that I said I didn’t have any.. is flat out a lie.. they usually have it on their paperwork if you owe for the receptionist to ask.. which she didn’t because there was nothing there.. I can’t believe for the life of me that even if I did owe money that now we know that it’s not about a patients health.. it’s about “MONEY “... I’m in the middle of some major health problems and to be dismissed the way I am is very concerning .. I was born and raised a catholic and as God is my witness.. she should be fired the way she not only handled the situation but the way she treated me.. I’m also very upset with Dr. Vakante also.. I called to see if she could help me because I feel very tired and sickly and concerned because they found lesions on my thyroid.. so I called back to see if she could do something for me because I’ve had cancer in the past that I was concerned about these lesions and the nurse calls me back and says Dr. Vakante said to call the breast cancer Dr.... I was floored by that response.. apparently the nurse did not listen to what I said.. I said I’ve had breast cancer in the past and that I was concerned... this is how people die.. because they are not listening.. it’s sad that she is supposed to be a professional and skilled at what she does and to literally blow a patient off like this is very sad... I’ve lost all respect... yes I’m upset but no one should be treated in this manner!! If you want to go to that office I recommend seeing Dr. Lori Ippolito... she is very smart, compassionate and like I said takes her time and listens, I pray that nothing happens in the meanwhile I search for a respectful doctor, that literally cares for their patients!!
Barbara L.
Submitted 02/15/18
Dr. Koda was one of the most compassionate, attentive doctors I have ever visited. She paid attention to details, asked questions and listened with true compassion. What a wonderful new doctor in our community!